Serendis Mentorkey
The client’s Learning Management System (LMS) presented significant challenges for users, who often found the interface unintuitive and the user journey overly complex. This confusion frequently led users to seek assistance from the client to navigate the platform. Additionally, the interface design appeared outdated and was misaligned with the client’s current brand identity.
The client’s Learning Management System (LMS) presented significant usability challenges, which impacted both user satisfaction and overall efficiency. Users frequently expressed confusion about what steps to take next, as the platform lacked clear guidance and intuitive design elements. The complexity of the user journey often left them frustrated and unable to complete tasks without seeking assistance directly from the client.
Furthermore, the LMS interface was not only difficult to navigate but also visually outdated. It failed to reflect the client’s modern branding, creating a disconnect between the platform and the organization’s evolving identity. This misalignment detracted from the overall user experience and undermined the client’s professional image.
Recognizing the need for improvement, the client sought a comprehensive solution to streamline the user journey, enhance the platform’s visual appeal, and bring the LMS into alignment with their current brand standards. This included a focus on simplifying navigation, improving clarity, and ensuring the interface was both user-friendly and visually cohesive with their brand identity.
Problem Statement
“The client’s Learning Management System lacked intuitive navigation, causing user confusion and frequent support requests. Additionally, the outdated interface was misaligned with the client’s current branding, impacting usability and engagement”
Project Overview
Research
User Research:
We conducted in-depth research to gain a clear understanding of the target audience, their needs, preferences, and behaviors. This process also involved identifying potential challenges and pain points throughout their learning journey.
Competitor Analysis:
We performed a detailed analysis of existing Learning Management System (LMS) platforms to uncover industry best practices, identify trends, and pinpoint opportunities for improvement within the client’s platform.
Content Mapping:
We organized and structured the content to establish a clear and logical hierarchy of information, ensuring seamless navigation and accessibility throughout the system.
Wireframing:
We developed wireframes to visualize the layout and core functionality of key pages, providing a foundational blueprint for the user interface and overall user experience.
Delivery
UI Design:
Utilize advanced UI design expertise to craft a visually engaging and user-friendly interface, ensuring consistency and coherence across all design elements throughout the platform.
Prototyping:
Create interactive prototypes to simulate and validate user flows and key functionalities, enabling thorough testing and refinement prior to development.
Leveraging the extensive expertise of our dedicated team, we have designed a significantly more intuitive and user-friendly experience for over 1,000 mentors and mentees. By meticulously refining and customizing the MentorKey platform to meet specific needs, we have empowered Serendis clients to confidently and independently manage their in-house programs, which encompass essential elements such as mentoring, coaching, and sponsorship initiatives, all at their own preferred pace.